SHIPPING & RETURNS
Shipping Information
Welcome to Smock & Key's shipping information section. We are committed to providing a seamless shipping experience for all our customers. Our shipping methods are reliable, and we ensure that your orders are carefully packaged to reach you in perfect condition. We offer competitive shipping costs to make your shopping experience even more enjoyable.
We prioritize transparency and clarity in our shipping process, so you can trust us to deliver your orders promptly and efficiently.
If you are in Greenville, SC, and would like to do local pickup (FREE), then please select "Local pickup" at checkout. After your order is fulfilled, a representative from S&K will reach out to you with directions/location for pickup in 29607 (Mauldin) area.
Return & Exchange Information
At Smock & Key, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange process. Whether you've changed your mind about a product or encountered any issues with your purchase, our straightforward refund and exchange policy is designed to give you peace of mind.
Please look over your order as soon as it arrives. If you think that you've received a defective item, been sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get it resolved.
Conditions for return:
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Merchandise may be returned within 30 days from the date your order was received.
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Email: Support@smockandkey.com for a return form.
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All returned items must remain un-washed and un-worn and with the original tag(s) attached to the clothing.
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All sale items, personalized items and gift cards are FINAL SALE and cannot be returned or exchanged.
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The customer is responsible for the shipping and handling of any returned item(s). Please note the tracking number if applicable.
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Original shipping fees are non-refundable.
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If local to Greenville, SC, you may drop off return items to S&K headquarters to avoid shipping costs; however, they must be returned within 30 days from purchase date.
*Please allow 5-7 business days to process your return once it is received at our location.